Get in touch
Whether you have a question about a report, need help with a payment, or want to suggest a feature, we would like to hear from you.
Email support
The easiest way to reach us is by email. We aim to respond to most queries within 1–2 working days.
support@carverity.aiWhen contacting us, please include:
- The email address linked to your account (if you have one)
- The registration you were checking, if relevant
- A brief description of the issue, including any error messages you saw
Common reasons to contact us
Billing & payments
Questions about a charge, a failed payment, or whether a report was generated after purchase.
Technical issues
Problems signing in, saving reports, emailing PDFs or retrieving MOT / DVLA data.
Feedback & ideas
Ideas for improving the scoring system, the UI, or new features you would find useful when shopping for used cars.
Please do not include full payment card details in any email. If we ever need to verify a transaction, we will only ask for partial information (for example, the last four digits of the card).